Refund policy

Since we are a small band and each item is printed especially for you after you place your order (print-on-demand), we kindly ask you to order carefully and use our size charts. Returns end up in our rehearsal room instead of in a large warehouse—every wasted print job harms the environment and our band's finances. Thank you for your understanding! 🤘

Refund Policy

Right of Withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

 

Exercise of the Right of Withdrawal To exercise your right of withdrawal, you must inform us (Grigory Gorozhankin, Kollwitzstr. 76, 10435 Berlin, merch@pinkpool.band) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

Effects of Withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

 

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

 

Return Shipping Costs You will have to bear the direct cost of returning the goods.

Condition of Goods Please ensure that the items are returned in their original condition (unworn and unwashed). You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

 

How to initiate a return

To make it as easy as possible for you, we provide a digital withdrawal form directly on our website.

You can find it here:

  1. Go to the "Contact" menu in the navigation bar.

  2. Select "Withdrawal Request" from the dropdown menu.

Alternatively, you can send us an informal email to merch@pinkpool.band.